Well, some are finally realizing the good part of outsourcing. The Economic Times reports that global retailers are finding newer reasons to be pleased with outsourcing IT operations to India. The use of technology is making global retailers see the efficiency of outsourcing certain specified operations to India that can help in increasing sales, improving customer service and cut costs. Take for example, a technology used to judge if crowds are being build up at the cash registers, from the ambient heat of customers, sending a message to the back office, maybe in Bangalore, to open more cash registers.
Global retailers are looking to constantly fine tune operations and reduce costs, tools that IT companies in India can provide. Some items that are already been used are pause machines, ERP, SCM, smart cards, RFID, thermal sectors that will help retailers connect with customers with greater ease.
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