Changing consumers

Retail in India and in the entire region has been changing rapidly for quite some time now and is likely to continue to do so for many more years as yet. While the smaller mom-and-pop stores have been protesting against the entry of organized retail for so long, consumers are getting more used to the concept and are getting accustomed and even liking this way of shopping. It is a more convenient way to shop after all, prices are a lot more competitive and the service level has also improved thanks to the increased choices. It will definitely be interesting to see how more and more people--shoppers and small retailers--switch to this format over time.